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Do you ship outside of the United States?

Yes! We ship to nearly all countries worldwide. Shipping times may vary
depending upon which country you are shipping to.For example: Orders to Canada
and Europe are generally take 4-5 business days once shipped. Australia and
Asia can take 7-10 days to delivery after your order has shipped.

What does it cost to ship my order?

For core catalog clogs: Free shipping for delivery addresses within the
United States and Sweden. For Sandgrens Too clogs: Free shipping for delivery
addresses within the United States. For cork sandals: Free shipping for
delivery addresses within the United States. Shipping charges for all other
international delivery destinations will be calculated at checkout depending on

Can I ship an order to an address other than my own?

Yes. During check-out, please make sure to differentiate between
‘shipping address’ and ‘billing address’. I would like to have my order
delivered before the weekend. Can you help me? Expedited and Overnight delivery
options are available during checkout for an additional fee for U.S. customers
only. Standard shipping for U.S. customers is free. 

How do I track my order?

Once your order has shipped we will provide you with your shipment
status e-mail to the address provided during checkout. This email includes your
tracking number and the courier service your Sandgrens clogs or cork sandals
were shipped with. Please check your junk/spam folder just in case the email
delivered there instead of your inbox. You can check the status of your order
online by following the link provided in the shipment status email, or you can
visit the courier’s website and input your tracking number.

What do I do if my clogs are lost during shipping?

Once the courier has accepted the order, Sandgrens is no longer liable
for the shipment. Although rare, courier companies misplace a package for a
period of time, damage or lose them altogether. If you have not received your
clogs or cork sandals and the status is delivered, customers will need to
contact the courier and work with them directly to location the shipment. This
may also include filing a claim to recoup funds for lost or damaged clogs
and/or cork sandals.

Do I have to pay customs or duty for my Sandgrens clogs?

You may be liable for additional customs and duty charges based on your
local government laws. Normally these are considered “clog shoes” or “footwear”
for import purposes but some countries have specific rules for wooden shoes or
wood clogs. Customs and duty charges are not included in the original purchase
price or shipping cost. Sandgrens Clogs is not liable for any charges that may
be assessed. Although we can’t make any guarantees, Sandgrens Clogs generally
ships orders to our European and International customers from our Swedish
inventory to avoid duty as much as possible. Each country’s laws are specific,
so we have limited ability to know with certainty what customs and/or duty will
apply to your specific clog shoes order.

German VerpackG (Packaging Act)

We partner with DerGrünePunkt in Germany to recycle our
shipping boxes and bags. Please help us in our effort to reduce the carbon
footprint by reusing or recycle cardboard and plastic packaging