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Handcrafted since 1846
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Founding story
Sizing & fit
We strive to ensure your satisfaction, even with sale purchases. Our return and exchange policies for discounted items are as follows:
Items Discounted 10% to 30%
These items are eligible for return or exchange within 30 days of delivery, provided they remain unworn and in their original condition. For full details, please review our Exchange and Return Policy.
Items Discounted 40% and Above
As these products are offered at exceptional savings, they are final sale and not eligible for return or exchange.
If you need guidance in finding your perfect size, we invite you to explore our Sizing & Fit page or connect with our dedicated customer care team. Reach us at care@sandgrens.com or by phone at 1(800)245-0187.
Discount codes cannot be combined with other promotions or sale offers. We recommend saving your code for a future purchase—it's a wonderful way to enjoy savings on your next pair of Sandgrens.
Of course! Once you've decided on which clogs you'd like to purchase,simply apply the unique store credit code at checkout.
We recommend measuring your feet to ensure the perfect fit. Keep in mind that sizing may vary between styles, so always refer to the specific size guide for each design.
To measure your feet:
→ Stand on a flat surface with your heel against a wall.
→ Place a piece of blank paper on the floor beneath your foot and mark the tip of your longest toe.
→ Repeat this process for your other foot, as sizes may differ between the left and right.
→ Measure the distance marked on the paper from the heel to the longest toe for both feet. Compare the measurements to the style's specific size guide. If you find yourself between sizes, err on the side of comfort by choosing the larger size
If you need further assistance, our customer service team is here to help. Contact us at care@sandgrens.com.
During sales events, higher-than-usual order volumes may lead to slight delays in processing time. Please allow 2–4 business days after completing your purchase for us to prepare your order for shipping. Rest assured, our team is working hard to ensure your order is dispatched as quickly as possible.
Shipping times depend on your delivery region and country. You’ll receive an email notification with tracking details once your clogs are on their way.
We appreciate your patience and understanding!
Rest assured, the price you paid at checkout will not change, whether you are approved for an exchange or making a return. While our return center may display the current active price, your transaction will always reflect the original purchase price.
Please note, no post-purchase price adjustments will be made unless you choose to exchange for a more expensive item, in which case you’ll only pay the difference.
If you have any concerns, feel free to contact our customer service team for assistance.
Once your order has been placed, you will receive an order confirmationto the e-mail address provided during checkout. Occasionally, the orderconfirmation goes to a customer’s junk/spam mail folder, so please check thisfolder if not received to your inbox. The order confirmation will contain orderdetails and Sandgrens’ contact details. Your order will be processed within 24hours of order confirmation, unless the order is placed on weekends orholidays. If this occurs, the order will be processed the following businessday. Your order will ship within 5 business days of being processed. Uponshipment, you will receive an email containing courier details and the trackingnumber. If the shipment email is not received within 5 business days, pleasecheck your junk/spam email folder once again prior to contacting our CustomerService Department.
If you don’t receive an order confirmation email from Sandgrens Clogswithin an hour, start by checking your junk/spam email folder. Also, be awarethe order confirmation will be sent to the email used during checkout. If youstill can’t find it, please Contact Us to verify your order status.
Once your order has been confirmed, the order will ship within 5business days, excluding weekends and holidays. This process usually takes 3-5business days before the order is shipped directly to the delivery address.Once your order has been shipped, we will send you an e-mail with trackinginformation. Again, please check your junk/spam email folder if not receivedwithin this timeline.
Please contact Customer Service within 24 hours of order confirmation torequest changes. We will make every effort to accommodate change requestsalthough sometimes, it may not be possible. If it has been more than 24 hours,we can't guarantee any changes but we will try to accommodate the request.
If you wish to cancel your order, please contact us as soon as possiblewith order number. This does not guarantee order cancelations and fees mayapply. Orders that are cancelled within 12 hours of order confirmation, willreceive a full refund if the clogs have not been shipped. If the clogs haveshipped, customers will have to follow our return process. If you cancel yourorder after 12 hours and your purchase has not shipped, a refund can be grantedbut an administration fee of $20 will apply. If your order has shipped, pleasesee our ‘Exchange and Returns Policy’.
All payments will be in USD or converted to USD. For customers outsideof the USA; local currency will be converted to USD once payment is processed.Exchange rates and/or bank fees may apply. Please contact your bank or creditcard provider for more details.
Yes! We ship to nearly all countries worldwide. Shipping times may varydepending upon which country you are shipping to.For example: Orders to Canadaand Europe are generally take 4-5 business days once shipped. Australia andAsia can take 7-10 days to delivery after your order has shipped.
For core catalog clogs: Free shipping for delivery addresses within theUnited States and Sweden. For Sandgrens Too clogs:Free shipping for deliveryaddresses within the United States. For cork sandals: Free shipping fordelivery addresses within the United States. Shipping charges for all otherinternational delivery destinations will be calculated at checkout depending onlocation.
Yes. During check-out, please make sure to differentiate between‘shipping address’ and ‘billing address’. I would like to have my clogsdelivered before the weekend. Can you help me? Expedited and Overnight deliveryoptions are available during checkout for an additional fee for U.S. customersonly. Standard shipping for U.S. customers is free.
Once your order has shipped we will provide you with your shipmentstatus e-mail to the address provided during checkout. This email includes yourtracking number and the courier service your Sandgrens clogs or boots wereshipped with. Please check your junk/spam folder just in case the emaildelivered there instead of your inbox.You can check the status of your clogs orderonline by following the link provided in the shipment status email, or you canvisit the courier’s website and input your tracking number.
Once the courier has accepted the package, Sandgrens is no longer liablefor the shipment. Although rare, courier companies misplace a package for aperiod of time, damage or lose them altogether.If you have not received your clogs and/or corksandals and the status is delivered, customers will need to contact the courierand work with them directly to locate the shipment. This may also includefiling a claim with the courier to recoup funds for lost or damaged clogsand/or cork sandals.
You may be liable for additional customs and duty charges based on yourlocal government laws. Normally these are considered “clog shoes” or “footwear”for import purposes but some countries have specific rules for wooden shoes orwood clogs.Customs and duty charges are not included in theoriginal purchase price or shipping cost. Sandgrens Clogs is not liable for anycharges that may be assessed. Although we can’t make any guarantees, SandgrensClogs generally ships orders to our European and International customers fromour Swedish inventory to avoid duty as much as possible.Each country’s laws are specific, so we havelimited ability to know with certainty what customs and/or duty will apply toyour specific clog shoes and/or cork sandals order.
If you haven’t bought from Sandgrens before, we highly recommend youmeasure your feet and compare the measurements to our size guide provided oneach product. Please note the base measurements may vary between styles andheel height. If you, for example, own a pair of Tokyo it doesn’t necessarilymean that you should order the same size if purchasing a closed-back style likeBrett. So please take the time to reference each product size guide to insureproper fit.
Yes, clogs are designed like this so it’s perfectly normal.
Nubuck leather will stretch over time to form a perfect fit.Vegetable tan leather is stiff, initially.However, as you wear the shoes more and more, the leather with soften andstretch to form a perfect fit to your feet.Read more about the leathers differentcharacteristics here.
Yes, the leather will stretch with wear and shape to fit your feetperfectly.
All of our clogs are handmade in our factory in Påryd, Sweden. All ofour wooden clog products have been made in this clog factory since it was builtin 1965. Our cork sandals are handmade in Crevillent, Spain.To learn more aboutour factories and how your shoes were made, please see our video, and the"our story" section for further information.
Our clog bases are made of lime wood or Spanish pine that isspecifically used for wooden clogs. The insoles are not cushioned, as we relyon the natural wood of the base. The sole is made of a rubber to maximize wearand reduce noise. We only use 100% leather – Vegetable Tanned and Nubuck – butnever synthetics.There are no textiles glued on the back of theleather upper. If you have sensitivity to certain products, please contact usbefore purchasing. The staples and buckles are also nickel free.
Upper leather in Spanish Nubuck leather, 2.5 mm thick together withnickel free buckles. Footbed covered with Spanish Nubuck leather, 0.8 mmthick.Footbed in natural cork and natural rubber. The cork is sourced fromSpain and Portugal. The outsole is made of 10 mm EVA rubber.
At Sandgrens Clogs we carefully select all of our materials, and we useonly the finest leathers to craft our authentic Swedish clog shoes and corksandals. We use two different types of leathers: Vegetable Tanned leather andNubuck leather.Different types of leather have a distinct lookand feel, which gives each a unique texture and color.Read more about our leathers and how to care forthem.Which wood do you use for your clogs bases? We useEuropean lime wood for our low and mid-heel clogs. For our high-rise clogs, weuse Spanish pine.
To avoid water damage on your nubuck leather, we recommend using waterrepellent. When you apply water repellent, do so in a small unnoticeable areafirst before treating all of the leather to ensure there is no discoloration.Having said that, our wood bases and leathers aresensitive to water, which means that they should not be your companion nexttime you are out in pouring rain.
Wood is a natural material that is subject to cracking when struck byhard objects, so care must be taken when wearing the clogs. This is notconsidered a manufacturing defect and Sandgrens Clogs cannot accept these onreturn as a quality defect. Please use caution and care with your wooden clogs.
If your clogs and/or cork sandals don’t fit or you have simply changedyour mind on the color, we are happy to help you with an exchange or a return.Submit your return or exchange request within 30 days of the order confirmationdate.To start a return or exchange, please click on the"Return & Exchanges" icon in the footer of our website.We offer free exchanges for US customers.Chargeback fees of $10.00 will be applied if the clogs and/or cork sandals arenot packaged properly when being returned or exchanged.Note that sale items discounted at 40% or higherare not subject to returns or exchanges.More information about our return and exchangepolicy, return addresses, as well as our Returns and Exchange form.
As soon as your purchase arrives at our warehouse we will issue a refundwithin 1-2 business days.Note: Your bank or other payment issuer may needup to 5–7 business days for processing the refund and release of funds. Wegenerally recommend waiting at least of week after shipping your clogs to ourwarehouse before verifying with your financial institution that your funds areavailable.
Once we have received the exchange we’ll process it within 1-2 businessdays and thereafter, the new pair will be shipped within 5 business days.
All of our clogs and cork sandals are handmade and we only use naturalmaterials. The handmade nature of our products, combined with the use ofnatural materials, create individual and unique wooden clogs and cork sandals.Although nearly identical, no two pairs are exactly the same.That mark is a sign of high quality handmadefootwear made from renewable resources, and the way we see it, it’s just theopposite of a manufacturing defect, as these natural variations should beembraced.Read more about our natural materials here.
You can use PayPal, AfterPay, Amazon Pay or Credit Card (Visa,MasterCard, American Express and Discover) to pay for your order. USD will bethe final purchase currency. Banking fees may apply for international customers.Is there a risk to storing my information onlinewith Sandgrens? No, there’s no risk in storing your information with Sandgrensclogs online. Your privacy is extremely important to Sandgrens Clogs! We don’tparticipate in cooperative databases that give other companies access to ourcustomers’ personal information.Note: Sandgrens Clogs does not save any creditcard information online or in our database for your security.Read more about our privacy policy here.
Search below or contact us via live chat, email care@sandgrens.com,or by calling our customer service at +1 (800) 245-0187. We are always happy tohelp!
Talk to a real person. No robots. Our team is here to answer all your Sandgrens questions. We are available Mon-Fri between 9:00 am - 4:00 pm CST. Click on the small chat button in the lower right corner to start a chat.
A Sandgrens expert is available at 1-800-245-0187, (Mon-Fri) between 0900-1600 CST.
Use the form below, or email us directly at care@sandgrens.com
FAQ Shipping Returns & Exchanges Sizing & Fit Product Care
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